If you are experiencing problems with email delivery, you can use the Track Delivery feature in cPanel to monitor your emails. This tool allows you to check the delivery status of each sent email. By doing this, you can identify whether the issue is with your email or if there is a problem on the recipient's end.
How To Track Delivery:
- Log in to cPanel
- In the Email section, click on Track Delivery
- Type in the email address of the recipient you want to check into the Recipient Email text box:
- Click on Run Report
- You will see a list of all emails sent to that address:
Successful Delivery
If you see a green tick and a result of Accepted, this means the email was successfully delivered to the recipient's server.
You can click on the blue I icon to see the full details of delivery.
If your recipient does not have the email but you have an 'Accepted' result, there could be an issue on their end. 'Accepted' means the recipient server accepted the delivery. It hasn't treated it as spam, and it hasn't blocked it. The recipient will need to contact their mail provider for more information as to why your emails was not delivered. Providing them with the full details from the Info icon will help them resolve the problem.
Failed Delivery
If you see a red exclamation mark, this means the email could not be delivered. The result column will give you more information as to why the email could not be delivered.
You can also click on the blue I icon to see the full details of the failure.
Please see this article for a list of common reasons and how to resolve them:
