Create an UpTime Helpdesk Ticket

Contact our sales and support team by creating a helpdesk ticket.

You might want to try our knowledgebase first as it covers many frequent support requests.

Please note that some support departments have a minimum support fee. If you're not sure, create a ticket using our Standard Support and we'll take it from there.

 Sales and Enquiries

Need help with ordering our service or have some questions?

 Accounts and Payments

Help with making payments, invoice support and refunds.

 Standard Support

Standard support covers all technical issues outside your control on our network. There is no fee for standard support.

 Hosting Support

Hosting support provides technical assistance in modifying or configuring your hosting, email or domain. Minimum Cost (includes 10 minutes): $32. Additional time (billed per 10 minutes): $22

 Developer Support

Professional web developer support for updating or fixing your website. Minimum Cost (includes 10 minutes): $48. Additional time (billed per 10 minutes): $33

 Phone Support

If you need to talk to a tech you can book a call back to your phone number. Helpdesk fees may apply.

You can read more about our helpdesk fees here.