Get help, fast:

You might want to check out our knowledgebase first. It covers a lot of common support questions and our articles are super easy to follow. They'll guide you through the most frequent tasks step-by-step.

Create an Up Time Helpdesk Ticket

Contact our sales and support team by creating a helpdesk ticket.

 Please note that some support departments have a minimum support fee.
If you're not sure, create a ticket using our Standard Support and we'll take it from there.
You can read more about our helpdesk fees here.

Select a support department:

 Sales and Enquiries

Need help with ordering our service or have some questions?

 Standard Support

Standard support covers all technical issues outside your control on our servers or network. There is no fee for standard support.

 Accounts and Payments

Help with making payments, invoice support and refunds.

 Hosting or Domain Configuration

This is paid support. Select standard support instead or view our support fees.
If you need help with modifying or configuring your hosting, email, or domain, feel free to request technical assistance. While we provide all the tools for you to make these changes yourself, you can always reach out to this department if you're unsure and would like our help.

 Developer

This is paid support. Select standard support instead or view our support fees.
Request professional web developer support for updating or fixing your website (php, .net, html, css, javascript).