Contact our team by creating a helpdesk ticket.
Select the relevant support department to ensure your ticket is directed to the right person.
Need help with ordering our service or have some questions?
Standard support covers all technical issues outside your control on our servers or network. There is no fee for standard support.
Help with making payments, invoice support and refunds.
You might want to check out our knowledgebase first.
Our Knowledgebase covers a lot of common support questions and our articles are super easy to follow. They'll guide you through the most frequent tasks step-by-step.
Something not working the way it should?
Before creating a ticket, check that everything is working across our network. We're 100% transparent on any problems that might be occuring across our services.
Our Network Status page is an automated, live report on any issues that are current.
It also lists any past issues and you can view the full statistical history (CPU, Memory, Storage and Network) for all of our public servers.
Network Status Status Docs