Enabling this powertool will create a new helpdesk ticket when a new order does not pass the system fraud check.
Set Up
From the PowerTools dashboard click on the Fraud To Ticket tile:
Ensure the Tool is switched on and click Save:
Options
Subject
The subject of the new ticket. Include the following text to include the order number in the ticket subject: %1$s
Priority
The priority level for the new ticket
Department
The support department for the new ticket
Block Ticket Email
Turn this on to NOT send an email confirmation of the new ticket.
Ticket Content
The content of the ticket you'd like to send to the client
