There are no Open Network Issues Currently
WooCommerce Update Issue (Resolved) High

Affecting Other - WordPress + WooCommerce

  • 17/05/2024 08:00 - 17/05/2024 16:30
  • Last Updated 17/05/2024 16:34

17/05/2024 16:30

The web application firewall rules have been fixed and updated and the issue has now been resolved.


17/05/2024 08:00


We've had reports of a 403 error when trying to add or update a product in WooCommerce.

The issue is caused by ModSecurity stripping the URL parameters.

We're working with our security provider to obtain a fix.

If you need to make urgent updates to your website, you can disable ModSecurity by following the instructions in this article:

How to temporarily turn off cPanel web hosting security.

Ensure you re-activate the security once you have updated to protect your account and site.

We'll post an update once we hear back from our security provider.

SSL Faults (Resolved) Critical

Affecting Other - SSL Sites are not secure

  • 20/04/2024 17:37 - 21/04/2024 08:07
  • Last Updated 20/04/2024 17:59

The issue has been resolved, and the DNS cluster is now resolving domain names to the correct IP address.

Please allow some time for your local DNS cache to clear.
You can monitor your DNS via this tool by entering your domain name:
https://dnschecker.org/


20-04-2024 17:52

The issue has been diagnosed as a fault with the DNS cluster. The cluster is resolving hostnames to the wrong server.
The issue appears to affect sites on syd3 that are resolving to the omega-name server incorrectly.

We're rebuilding the cluster and will report once the domains resolve correctly.


20-04-2024 17:37

Some websites are reporting back with invalid or insecure SSL certificates.

We're investigating the issue and will update developments here.

Disk Usage Fault (Resolved) Medium

Affecting Server - syd2

  • 01/04/2024 06:16 - 01/04/2024 09:40
  • Last Updated 01/04/2024 09:41

01-04-24 09:35

All upgrades on the server have been completed.


01-04-24 08:53

The server is currently being upgraded to a larger storage node to allow for increased server storage and better performance.  The server may be offline for short periods of time while it is moved in our data center.


01-04-24 08:10

The SYD2 server suffered a disk usage fault overnight due to a compromised website.

The offending website has been isolated, and the server is currently running as expected.

Some emails may have been delayed, and some websites may have been offline for a short period of time while the issue was resolved.

If you have encountered any issues please create a helpdesk ticket.

Client Area Upgrades (Resolved) Medium

Affecting System - Client Area

  • 25/03/2024 10:42 - 01/04/2024 08:16
  • Last Updated 25/03/2024 10:44

We are performing upgrades on our client area portal.

Some links may appear broken, or the client area may go offline for short periods of time.

No hosting accounts or other services will be affected.

Christmas Reduced Support Times (Resolved) Medium

Affecting Other - Helpdesk and Sales Team waiting times may be increased

  • 21/12/2023 18:02 - 02/01/2024 00:00
  • Last Updated 04/01/2024 11:34

Firstly, we'd like to thank all our great clients for a massive 2023 year here at UpTime. We've experienced our biggest year yet and look forward to continuing our excellent support and service in the new year.

Over the next two weeks, the team will be taking a well-deserved rest. Due to this, our support times may be delayed. We will all be back at work full-time starting the 2nd of January, 2024.

If you require urgent support, please create a helpdesk ticket and mark it High Priority. We will be notified and will respond as soon as possible.

Otherwise, we will still be checking in on everything and will respond to all tickets as soon as possible.

Finally, we wish all clients, old and new, a festive time with friends and family over Christmas and the New Year.

 

Reduced Support Team (Resolved) Medium

Affecting Other - Helpdesk and Sales Team waiting times may be increased

  • 12/09/2023 14:55 - 20/09/2023 08:37
  • Last Updated 12/09/2023 15:04

Our sales and support staff are currently in closed training, and there may be delays to support and sales responses.

This training is important for our team as it covers new products and services, which in turn will provide you with a better experience here at UpTime.

Please log your enquiry or support request via our helpdesk ticket system, and we will respond to you as quickly as possible.

You can create a new ticket by clicking this link:

https://uptimewebhosting.com.au/clients/submitticket.php

Name Server Upgrade (NS1) (Resolved) High

Affecting Server - ns1

  • 19/08/2023 12:17 - 19/08/2023 13:49
  • Last Updated 19/08/2023 13:49

19/08/2023 13:49

The server has been upgraded, All tests have passed, and DNS Synchronisation is complete.


19/08/2023 12:17

We are applying the required upgrades to this name server to maintain stability and performance.

The server may become unresponsive during the upgrade process.

Our other nameserver (NS1) will remain online to maintain availability for all client accounts.
We do not expect any impact on our services to be caused by this upgrade.

If you are experiencing any issues with your website or emails not being available, please log a helpdesk ticket.

Name Server Upgrade (NS2) (Resolved) High

Affecting Server - ns2

  • 19/08/2023 10:00 - 19/08/2023 12:16
  • Last Updated 19/08/2023 12:18

19/08/2023 12:16

The server has been upgraded, All tests have passed, and DNS Synchronisation is complete.


19/08/2023 10:00

We are applying the required upgrades to this name server to maintain stability and performance.

The server may become unresponsive during the upgrade process.

Our other nameserver (NS1) will remain online to maintain availability for all client accounts.
We do not expect any impact on our services to be caused by this upgrade.

If you are experiencing any issues with your website or emails not being available, please log a helpdesk ticket.

 

File System Issues (Resolved) Critical

Affecting Server - omega-nvme

  • 26/07/2023 08:35 - 28/07/2023 14:23
  • Last Updated 26/07/2023 09:48

26/07/2023 08:58

The issue has been resolved. We will continue to the monitor the server as required.


26/07/2023 08:33

We are currently investigating performance issues on omega-nvme.

At this stage, it may be due to a failing drive.

We are working on the problem and will update this notice as more information becomes available.

SYD1 memory failure (Resolved) Critical

Affecting Server - syd1

  • 28/06/2023 23:55 - 10/07/2023 11:53
  • Last Updated 29/06/2023 08:16

An overnight patch process on this server caused a failure. The server has been fixed and we are monitoring the status.

Portal Upgrade (Resolved) Medium

Affecting System - Client Portal

  • 26/03/2023 08:48 - 04/04/2023 16:49
  • Last Updated 26/03/2023 08:50

Our website portal is currently being upgraded.

You may have issues accessing your client area during this time.

Your hosting accounts are not affected and you will still have access via cPanel/Plesk.

Server Upgrades (Resolved) Medium

Affecting Server - psi-pl.uptimewebhosting.com.au

  • 18/03/2023 08:00 - 18/03/2023 09:42
  • Last Updated 16/03/2023 11:51

During the scheduled timeframe we will increasing the resources for this server to improve it's performance and future capacity.

There may be short time periods that this server will be offline during required reboots and installation upgrades.

 

Data Center Upgrades (Resolved) High

Affecting Server - UT - Portal

  • 28/02/2023 00:00 - 18/03/2023 09:42
  • Last Updated 22/02/2023 09:32

Our data-centre provider will be applying network upgrades to their ecosystem. These upgrades include maintenance for a healthy hosting platform.

Our website and client portal will be unavailable for a short period of time during this window as it will require a number of reboots.

Data Center Upgrades (Resolved) High

Affecting Server - bne1

  • 28/02/2023 00:00 - 18/03/2023 09:42
  • Last Updated 22/02/2023 09:31

Our data-centre provider will be applying network upgrades to their ecosystem. These upgrades include maintenance for a healthy hosting platform.

The server will be unavailable for a short period of time during this window as it will require a number of reboots.

Data Center Upgrades (Resolved) High

Affecting Server - syd1

  • 28/02/2023 00:00 - 18/03/2023 09:42
  • Last Updated 22/02/2023 09:31

Our data-centre provider will be applying network upgrades to their ecosystem. These upgrades include maintenance for a healthy hosting platform.

The server will be unavailable for a short period of time during this window as it will require a number of reboots.

Data Center Upgrades (Resolved) High

Affecting Server - omega-nvme

  • 01/03/2023 00:00 - 18/03/2023 09:42
  • Last Updated 22/02/2023 09:31

Our data-centre provider will be applying network upgrades to their ecosystem. These upgrades include maintenance for a healthy hosting platform.

The server will be unavailable for a short period of time during this window as it will require a number of reboots.

Staff Training - possible support delays (Resolved) Low

Affecting Other - Helpdesk and Support

  • 20/02/2023 16:32 - 22/02/2023 09:23
  • Last Updated 20/02/2023 16:36

Our support staff are currently attending a training course (21/02/23).

This training is an essential part of our continual commitment to provide all of our UpTime clients with the best possible support and service.

There may be a longer response time than normal during the day.

We will be checking the helpdesk at regular intervals and please rest assured that we will respond to tickets based on priority as quickly as possible. 

DNS Server Failure (Resolved) Critical

Affecting System - DNS Cluster

  • 18/02/2023 01:15 - 18/02/2023 09:18
  • Last Updated 18/02/2023 09:18

Our DNS Cluster suffered a major failure overnight.

This issue only affected the UpTime website. No client servers were affected.

Services have been restored and all DNS queries are resolving as expected.

MO512648 - Users may be unable to use various Microsoft 365 apps or features (Resolved) High

Affecting Other - Microsoft 365

  • 08/02/2023 15:48 - 10/02/2023 11:03
  • Last Updated 08/02/2023 15:48

Users may be unable to use various Microsoft 365 apps or features

MO512648, Last updated: February 8, 2023 3:19 PM

Estimated start time: February 8, 2023 6:25 AM

Affected services: Microsoft 365 suite

Issue type: Incident

Issue origin: Microsoft

Status: Service degradation

User impact: Users may be unable to use various Microsoft 365 apps or features.

NS2 Network reachability (Resolved) Low

Affecting Server - ns2

  • 08/02/2023 03:00 - 10/02/2023 15:33
  • Last Updated 05/02/2023 08:42

Our secondary name server (located in the Melbourne data center) may experience connectivity issues during this maintenance window, with an expected duration of 90 minutes.
We don't anticipate any downtime for services as the primary nameserver will remain online in Sydney.

Our of our Internet transit providers for Melbourne has scheduled work . Our other connectivity should keep the Melbourne data center on the net, but disruption is possible. While it’s important to be aware of start and end times of the maintenance window, due to our redundant network architecture, our engineers expect that you may see little to no impact due to this work.

Website Upgrades (Resolved) High

Affecting Other - Client Portal and UpTime Website

  • 28/01/2023 12:27 - 28/01/2023 21:06
  • Last Updated 28/01/2023 21:06

We are migrating our website and client portal to a new server.

There may be intermittent downtime during the migration.

Client accounts, servers and other services will not be affected by the website migration.


28/01/23 - 20:06 Migration Complete

28/01/23 - 18:03 Checking connections and functionality

28/01/23 - 17:45 Server migrated and website back online

28/01/23 - 12:27 Commencement of work

Server Upgrade (Resolved) Medium

Affecting Server - psi-pl.uptimewebhosting.com.au

  • 19/01/2023 18:00 - 19/01/2023 20:00
  • Last Updated 19/01/2023 20:23

19/01/2023 19:22 - Finish

Upgrades complete.  Any issues please post a helpdesk ticket.

19/01/2023 18:17 - Email Migration

We're taking this opportunity to move email storage to a new volume.  Email send and receive will be offline for approx. 30 minutes.
And incoming emails will be delivered once services have been restarted.

19/01/2023 18:00 - Server Upgrade

The server requires allocation of new hard drive space.  During this window the Plesk control panel may be unavailable.
Websites and hosting will not be affected.

SYD1 - Server Issues (Resolved) High

Affecting Server - syd1

  • 15/01/2023 00:07 - 16/01/2023 10:56
  • Last Updated 15/01/2023 08:03

15/01/23 06:58am

The server has been restored and is now fully functional.

No data has been lost and all sites and services are now operational.

15/01/23 12:07am

Our SYD1 host node suffered a fault and techs are investigating.

Event Type: Network Reconfiguration (Resolved) High

Affecting System - Sydney Data Centre Maintenance

  • 25/01/2023 02:00 - 26/01/2023 20:02
  • Last Updated 01/01/2023 10:25

Our data centre provider will be performing network changes during the following scheduled maintenance window.

Start Time: 2023-01-25 02:00 am
End Time: 2023-01-24 04:00 am

Every effort will be made to minimize system impact; however, server instances may be unreachable for some, or all, of the scheduled maintenance window network, firmware, or host upgrades are implemented.

Xmas Support Hours (Resolved) Low

Affecting Other - Helpdesk and Support

  • 21/12/2022 15:36 - 15/01/2023 07:59
  • Last Updated 21/12/2022 15:42

We'd like to thank all of our clients for a great year in 2022. 
We're really stoked that you chose UpTime as your hosting provider. We've grown considerably in the past year and it's all thanks to you.

During the holiday season, our support times may be longer than usual as the team is taking a well-earned break from a very busy year.
We will however endure to respond and assist to your helpdesk tickets as soon as possible.

We wish you a very relaxing Christmas and a Happy New Year and we look forward to continue to provide our top level service and support to you in 2023.

Reduced helpdesk availability (Resolved) Low

Affecting Other - Phone and Helpdesk Support

  • 06/12/2022 17:51 - 13/12/2022 13:40
  • Last Updated 06/12/2022 17:56

Our support staff are currently away on a training program.  This training will update staff on new technology and improve our helpdesk support systems.

During this time period, helpdesk tickets may not be answered as quickly as usual.

Please post your helpdesk tickets as normal and we will assist as soon as possible.

Website Upgrades (Resolved) Medium
  • 03/12/2022 12:58 - 03/12/2022 18:30
  • Last Updated 03/12/2022 12:59

12:58 Sydney

We're updating our website with new features and performance tweaks.

You may experience short outages while these upgrades are installed.

Server Upgrades (Resolved) Medium

Affecting Server - omega-nvme

  • 02/12/2022 20:58 - 02/12/2022 22:00
  • Last Updated 02/12/2022 21:22

The omega-nvme server requires a quick maintenance upgrade.
The server will be restarted for very short periods of time while this upgrade takes place.

Upgrades have been completed

 

DNS Failure (Resolved) Critical

Affecting System - DNS Cluster

  • 01/12/2022 12:50 - 02/12/2022 19:19
  • Last Updated 01/12/2022 14:39

We've had a small number of hosting accounts go offline due to DNS zones being deleted by a bug in the DNS Cluster.

The issue has been resolved.

However, if your website is offline, you may need to restore your DNS from a backup.

Please create a helpdesk ticket and we will assist in restoring this for you.

Client Portal Upgrades (Resolved) High

Affecting Server - UT - Portal

  • 16/10/2022 14:45 - 16/10/2022 16:30
  • Last Updated 17/10/2022 09:03

We're upgrading our client portal server and website.

Our website and client area may be offline for up to 30 minutes during this upgrade process.

Wrong PHP Version (Resolved) Medium

Affecting Server - syd1

  • 13/10/2022 10:22 - 13/10/2022 11:22
  • Last Updated 13/10/2022 19:24

13/10/2022 10:47

We are still investigating the issue. 

You can switch to the alt-php version of your choice in cPanel to resolve this issue.

13/10/2022 10:22

The SYD1 server is currently showing all PHP versions as 7.2.34 regardless of the setting in cPanel.

We're investigating the issue.

Urgent System Repair (Resolved) Critical

Affecting Server - omega-nvme

  • 05/10/2022 10:39 - 05/10/2022 10:45
  • Last Updated 05/10/2022 10:40

We require an immediate repair on this server due to issues from the upgrade this morning.

Downtime is expected to be only a few minutes.

Hardware upgrades (Resolved) High

Affecting Server - omega-nvme

  • 05/10/2022 06:00 - 05/10/2022 08:34
  • Last Updated 05/10/2022 06:16

Interruption to services on Omega-NVME

During the below timeframe, the server will need to be shut down while the hardware is upgraded. Several reboots and tests will need to be performed during the upgrade process.
We expect the maximum time for the server to be offline will be 30-45 minutes.

Expected Maintenance Window:

Start Time: 2022-10-05 06:00 GMT +10 (Sydney)
End Time: 2022-10-05 07:30 GMT +10 (Sydney)

We have scheduled the upgrade to occur between 6:00 am and 7:30 am GMT+10 (Sydney) on Wednesday, 5th October 2022, as it is the lowest point of activity for the server.

While the server is shut down, any websites and emails will be offline.
Any emails sent to you while the server is offline will be queued and delivered once the server returns online.

The entire server and all accounts will be backed up before the upgrade, and we have a recovery server in place should the upgrades fail.

The omega-nvme server has been online for over 2 years, and this upgrade will ensure future stability and performance.

 

Websites and emails hosted on any of our other servers will not be affected by this upgrade.

Staff Training - possible support delays (Resolved) Medium

Affecting Other - Help desk and Support

  • 13/06/2022 08:00 - 16/06/2022 14:04
  • Last Updated 13/06/2022 08:06

Our support staff are attending a two-day training session.

During this time there may be delays to general helpdesk tickets.

Urgent tickets will still be attended to as a proirity.

Staff Training - possible support delays (Resolved) Medium

Affecting Other - Help desk and Support

  • 10/05/2022 01:00 - 14/05/2022 12:10
  • Last Updated 09/05/2022 19:13

Our support staff are currently attending a training program and there may be longer delays than normal in responding to help desk tickets.

The help desk is still being monitored for any urgent issues but other tickets will be responded to as soon as possible.

Syndey Data Centre Maintenance (Resolved) High

Affecting System - Syndey Data Centre Maintenance

  • 13/04/2022 01:00 - 24/04/2022 17:32
  • Last Updated 07/04/2022 08:54

Our data centre provider will be performing network upgrades doing this time window.

Although every effort is taken to minimize system impact; Sydney servers and hosting accounts may be unreachable for some, or all, of the scheduled maintenance window.

Syndey Data Centre Maintenance (Resolved) High

Affecting System - Syndey Data Centre Maintenance

  • 05/04/2022 01:00 - 07/04/2022 08:55
  • Last Updated 30/03/2022 09:15

Our data centre provider will be performing network upgrades doing this time window.

Although every effort is taken to minimize system impact; Sydney servers and hosting accounts may be unreachable for some, or all, of the scheduled maintenance window.

Nameserver delays on .au Registrations (Resolved) Low

Affecting Other - .au Domain Names

  • 25/03/2022 17:46 - 07/04/2022 08:46
  • Last Updated 25/03/2022 17:49

Due to issues launching the new .au direct domain names, newly registered domain names will not resolve to your chosen site until the DNS for the domain is manually added to the registry by Afilias.

Once you have registered your .au direct domain, you will be able to edit your Nameserver records through the client area domain manager; however, the DNS will not be synced to the registry until Afilias adds them manually. Once the DNS is manually added, your website will be able to resolve as normal.

Afilias will perform these actions once a day, Tuesday to Friday each week, which means you could have to wait a few days until your DNS records become active on the domain name.

The issue will also include changing Nameserver records for .au direct domains from one Nameserver to another.

We currently do not know when DNS will update automatically for .au direct domain names, although we have been informed that it could be at least a week before the fix is implemented.

This issue will not affect existing .au domain names such as .com.au and .net.au; these will continue to work as expected.

Website upgrades (Resolved) Low

Affecting System - Client Portal

  • 17/03/2022 11:25 - 22/03/2022 11:44
  • Last Updated 17/03/2022 11:53

We are installing some new website features today and you may experience some display issues on our website.

Possible Delayed Support Times (Resolved) Low

Affecting Other - Helpdesk and Support

  • 24/12/2021 12:02 - 06/01/2022 09:41
  • Last Updated 24/12/2021 12:06

We'd like to thank all of our clients for a great year at UpTime and we wish you a merry Christmas and a Happy New Year.

During the Christmas/New Year holiday period our support staff will be taking a well-deserved break.  This may result in longer delays in response to general help desk requests.

If your support request is urgent, please mark it as high-priority to flag it to the skeleton support team. Otherwise, we will respond to all help desk tickets in due course.

 

Upstream provider issues (Resolved) Critical

Affecting Server - syd2

  • 21/12/2021 08:16 - 21/12/2021 08:59
  • Last Updated 21/12/2021 08:18

08:16 Our upstream provider is currently experiencing issues resulting in a partial outage in the Sydney Data Center.

Network engineers are actively working to resolve the issue as quickly as possible.

Server upgrade (Resolved) High

Affecting Server - psi-pl.uptimewebhosting.com.au

  • 20/12/2021 08:45 - 20/12/2021 09:45
  • Last Updated 20/12/2021 09:16

9:16 All maintenance work has been completed.

8:45 This server requires urgent updates that may result in web and email connectivity being offline for short periods during this time window.

 

Server hardware required (Resolved) Critical

Affecting Server - syd2

  • 09/12/2021 11:00 - 12/12/2021 14:28
  • Last Updated 09/12/2021 14:08

Urgent hardware upgrades are required on this server to maintain stability.

14:05 AEDT

Web services are back online we will monitor the server for stability and close this issue once complete

13:30 AEDT

Mail services are online but Litespeed is currently experiencing technical issues.
Our technicians are working on the configuration issue and we will update this task shortly.

12:00 AEDT

Websites and emails hosted on this server may experience some downtime during this maintenance window.

If you have any concerns at all please open a helpdesk ticket:

Submit Ticket - UpTime Web Hosting

Portal Upgrade (Resolved) High

Affecting System - Portal

  • 01/12/2021 08:40 - 01/12/2021 09:03
  • Last Updated 01/12/2021 08:42

We are upgrading our portal to the latest version and you may experience client area error messages during this window.

All web hosting services will be unaffected by this upgrade.

If you require urgent support please email support@uptimewebhosting.com.au to log a ticket.

Staff Training - possible support delays (Resolved) Medium

Affecting Other - Help desk and Support

  • 30/11/2021 07:00 - 01/12/2021 08:40
  • Last Updated 29/11/2021 19:38

Our support staff are currently undergoing staff training today.  Due to this our helpdesk may be slower than normal to respond to general helpdesk tickets.

If you have an urgent request please mark your help desk ticket as a high priority.

SSL Certificate issues (Resolved) Critical

Affecting Other - All cPanel servers

  • 01/10/2021 12:41
  • Last Updated 01/10/2021 16:40

We are currently aware of on an ongoing issue with Let's Encrypt SSL Certificates.

We are waiting for a permanent fix from cPanel regarding this.

More details can be viewed here:

Let's Encrypt AutoSSL certificates showing error: ERR_CERT_COMMON_NAME_INVALID – cPanel

Rebranding In Progress (Resolved) Low

Affecting Other - Website

  • 30/08/2021 12:14 - 30/08/2021 15:37
  • Last Updated 30/08/2021 12:15

If things are looking a little weird it's because we're updating all of our systems to our new branding.
More information is available here:

https://uptimewebhosting.com.au/clients/announcements/15/Were-rebranding.html

Maintenance and Increase Storage Space (Resolved) High

Affecting Server - syd1

  • 23/08/2021 20:00 - 23/08/2021 21:34
  • Last Updated 23/08/2021 08:33

Additional storage requirements are to be installed on the SYD1 server.

We will also be installing performance improvements to ensure the extended lifespan of this server.

During this maintenance window, all websites and emails on the SYD1 server may be offline for short periods of time. 

Incoming emails will be held at the sending server.

Outgoing emails will be stored in your local Outbox or on the server queue outbound.

Upgrade in process (Resolved) Critical

Affecting Server - bne1

  • 16/08/2021 06:53 - 16/08/2021 07:30
  • Last Updated 16/08/2021 06:54

Urgent upgrades are required on BNE1.

We expect minimal downtime while the server storage is upgraded and new resources allocated.

Delayed Support Response Times (Resolved) Medium

Affecting Other - Help desk

  • 13/07/2021 09:31 - 14/07/2021 00:00
  • Last Updated 14/07/2021 19:24

Our support team is undertaking staff training today and there may be longer delays than normal in responding to non urgent tickets.

If you're request is urgent please log it via the client area and set it as high priority.

 

All tickets will be responded to this afternoon or tomorrow morning the latest.

Sydney Emergency Maintenance (Resolved) Critical

Affecting System - Sydney Data Center

  • 05/05/2021 03:00 - 05/05/2021 08:02
  • Last Updated 04/05/2021 07:21

Emergency System changes in the Sydney location.
We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Sydney instances may be unreachable for some, or all, of the emergency maintenance window as we perform network, firmware, or host upgrades.

plesk-pli error 500 (Resolved) High

Affecting Server - psi-pl.uptimewebhosting.com.au

  • 26/11/2020 11:53 - 26/11/2020 14:56
  • Last Updated 26/11/2020 12:57

Plesk control panel is currently offline due to an upgrade issue.

All websites and services are functioning correctly.

Any issues please log a help desk ticket.

Data Center Degraded Network Performance (Resolved) High

Affecting Other - Sydney Servers

  • 23/09/2020 09:51 - 23/09/2020 17:07
  • Last Updated 23/09/2020 17:07

23/09/2020 13:15

Confirmation that the upstream provider NTT has suffered a networking fault. They are currently fixing the issue.


23/09/2020 09:51

The Sydney Data is currently experiencing degraded network performance from an upstream supplier.

The issue is actively being addressed and we will report once the issue has been resolved.

Sydney Scheduled Maintenance (Resolved) High

Affecting System - Sydney Data Centre

  • 11/05/2020 02:00 - 30/12/2020 10:47
  • Last Updated 05/05/2020 08:23

Network Upgrade

The Sydney network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. 

Server reloads may be necessary and some customers may experience brief periods of latency or packet loss while routes are updated across the redundant topology.


Singapore Data Center (Resolved) High

Affecting System - UpTime Website and Network Monitoring

  • 05/05/2020 03:00 - 30/12/2020 10:47
  • Last Updated 30/04/2020 09:17

Network Upgrade

The Singapore network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. 

No client servers or hosting accounts are located in Singapore and will not be affected by the network upgrade.

Our website and client portal may experience brief periods of latency or packet loss while routes are updated across the redundant topology.

Our network monitoring system may experience false negatives due to brief periods of latency or packet loss while routes are updated across the redundant topology.

Sydney Upstream Outage (Resolved) Critical

Affecting Server - syd1

  • 13/12/2019 12:22 - 13/12/2019 12:32
  • Last Updated 13/12/2019 12:22

We are currently experiencing a partial outage in our Sydney location. Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible.

bne1 Upgrades (Resolved) Medium

Affecting Server - bne1

  • 04/10/2019 10:32 - 07/10/2019 10:43
  • Last Updated 04/10/2019 10:35

We are performing important upgrades to the server BNE1.

If you experience any issues with your web hosting account during this window please allow a couple of minutes and then try again.

If the problem persists please create a help desk ticket or send an email to support@uptimewebhosting.com.au

Linux.boocoo.com.au Upgrades (Resolved) Critical

Affecting Server - bne1

  • 08/03/2019 10:24 - 13/03/2019 16:58
  • Last Updated 08/03/2019 10:28

Upgrades are being performed on this server today and websites may very briefly go offline for a few moments

Email delivery may also be delayed for short bursts of time.

Important Server Updates (Resolved) High

Affecting Server - bne1

  • 01/03/2019 08:33 - 01/03/2019 08:41
  • Last Updated 01/03/2019 08:34

The server will be offline for a small time window of 10 minutes while we perform required security updates.

 

Linux.boocoo.com.au Upgrades (Resolved) High

Affecting Server - syd1

  • 24/01/2019 13:59
  • Last Updated 24/01/2019 14:52

The server linux.boocoo.com.au requires urgent updates and websites and emails on this server may experience intermittent connection issues.

Expected completion time of server upgrades is 24/1/2019 15:00 GMT +10