Contesting ownership of an account Print

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Sometimes, a hosting account is set up with us for a domain via a third-party, such as a web developer.

In this instance, the third party is the account owner. They have paid for the services and have login and account access.

Not all third parties will give permission to the actual domain holder.  They should, but it doesn't always happen.

Sometimes, the third party will cease trading or become unresponsive.  This leaves the domain holder without access to their domain, web hosting or emails.

We can transfer ownership of an account to the domain holder upon their request.

The steps to do so are as follows:

  1. To verify ownership of the domain or services, you will need to have a client account at UpTime.
    The owner of this account must have an email address from the domain in question.
    If you do not have an account with UpTime, click here to register.
  2. The account must be verified by clicking the Verify Link in the new account email notification.
  3. A valid phone and address must be on the account.  We may call you to confirm verbally.
  4. Create a helpdesk ticket via your UpTime account requesting we move services to your account.
  5. In most cases, we may contact the original account holder before processing the transfer.
  6. Once we have confirmed ownership, the domain and its services will be transferred to your account.
  7. At this point, you are now the account holder and responsible for all payments and management of domains and services on the account.

If money is owed to a third party for services with us, UpTime is not responsible or liable to recover these funds on the third party's behalf.

We recommend all accounts with us should be created as the domain owner and third-party accounts added as additional users on that account. See this article for more information: Sharing your account

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