If our security system detects a virus or malware infection on your website, we will alert you and provide a short window to address the issue.
If your website remains infected, we will have no choice but to suspend your hosting account until the issues are resolved.
Hosting malicious files on our platform is a direct violation of our terms and services.
Keeping your website up to date and free of infections is your responsibility.
We've made this easier for you by including cPGuard with all of our cPanel hosting plans.
Just deleting infected files may not fix the issue. You may have vulnerable files on your account that are allowing hackers to upload malicious files.
Please ensure that your website is up to date, all plug-ins and add-ons have been upgraded and that you are using reliable software.
Failure to keep your hosting account secure will result in your account being suspended.
You may also want to consider installing a third-party security add-on on your website.
Cleaning Your Site
- Log in to your cPanel account
- Scroll down to the Security section and click on cPGuard
- Select the Virus Scanner from the menu and select Scanner Logs
- The default server action for any infected file is to quarantine it. You should either delete the file or restore an infected backup of the file.
Warning: Whitelisting infected files will not fix the issue and will result in your account being terminated.
You should also check the CMS Threats section of cPGuard and ensure that no issues exist. If they do, follow the recommended instructions on how to fix each problem.
Please note that fixing security issues is not included in our standard support. If you require assistance or guidance with cleaning your website, please create a paid support ticket, and our friendly team will be more than happy to help.
